Bihar Thekua

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Terms and Conditions

By using this website, you confirm that you are at least 18 years old or using the website under parental/guardian supervision.

All our snacks are handmade, traditional, and perishable items.
While we ensure high quality and hygiene, slight variations in size, shape, or color may occur due to the handmade process.

Orders are confirmed only after successful payment.
We reserve the right to cancel or refuse any order in case of incorrect pricing, stock unavailability, or suspicious activity.

Orders are shipped within 1–3 working days (excluding Sundays & public holidays).
Delivery timelines depend on courier partners and may vary by location.
Delays caused by unforeseen circumstances (weather, strikes, courier issues, etc.) are beyond our control.

Our snacks are traditional food items, not intended to diagnose, treat, cure, or prevent any medical condition.
Nutritional values provided are approximate.

All website content (brand name, logo, product photos, and descriptions) is the exclusive property of Thekua Ghar.
Any unauthorised copying, reproduction, or usage is strictly prohibited.

Users must not misuse the website for fraudulent transactions, hacking, or spreading harmful content.
Any violation may lead to order cancellation, account suspension, or legal action.

Thekua Ghar is not responsible for indirect issues such as delivery delays, courier mishandling, or misuse of products by customers.
Our maximum liability is limited to the value of the product purchased.

Return and Refund Policy

As our snacks are fresh and perishable, we do not accept returns.
However, if you receive a wrong, damaged, or expired product, you may request a replacement or refund within 24 hours of delivery by sharing unboxing photos/videos.
Approved refunds will be credited to your original payment method within 7–10 business days.
Product must be unused, unopened, and in its original packaging.
Proof of purchase (order ID/invoice) is mandatory.
Complaints raised after 24 hours of delivery will not be eligible.

Terms and Conditions